GET HELP
Need Help?
Is your family experiencing a crisis or facing the risk of homelessness? We are here for you.
Choose from the following options:
DROP-IN SERVICES
1
Families can visit 37 Grove Street Family Services Hub during open hours for drop-in services. We offer the following:
Mail pick-up for families using Compass as a mailing address
Referrals to programs and services inside and outside Compass
Assessment for shelter and housing
Other basic needs items are provided as available
2
For basic needs like those listed below, families enrolled in Compass services can visit drop-in services at 1240 Market Street, near our 37 Grove Street location, during open hours on Wednesdays and Thursdays.
*Groceries
*Diapers, wipes, and formula
*Toiletries and other hygiene supplies
HOURS
Monday: 9am - 12pm, 1pm - 5pm
Tuesday: 9am - 12pm, 3pm - 5pm
(closed every fourth Tuesday of the month)
Wednesday: 9am - 12pm, 1pm - 5pm
Thursday: 9am - 12pm, 1pm - 5pm
Friday: 9am - 12pm, 1pm - 5pm
Saturday: CLOSED
Sunday: CLOSED
*Basic needs items will only be accessible during these hours.
Wednesday: 9:30am - 11:30am, 1pm - 4pm
Thursday: 9:30am - 11:30am, 1pm - 4pm
ASSITANCE AFTER-HOURS
If you need assistance after hours, please dial:
to reach the City and County of San Francisco for general questions
for the Bay Area help hotline
if you are a woman experiencing domestic violence
OVERDOSE PREVENTION RESOURCES
San Francisco continues to respond to a deadly overdose epidemic disproportionately impacting communities of color and the Tenderloin and SoMa neighborhoods we call home. Compass strongly supports overdose prevention programs grounded in harm reduction, and we remain committed to the principles of Housing First.
We encourage our families and the people they care about to access life-saving supplies, mental and behavioral health support, and treatment services.
Please visit SF.gov for more information about overdose prevention resources in our community.
FREQUENTLY ASKED QUESTIONS
Can Compass Family Services help me if I do not live in San Francisco?
Compass serves families experiencing homelessness or at risk of homelessness in San Francisco. If you’re not in San Francisco, please dial 211 to find services in your area or contact your local chapter of the United Way.
Who do I call if my family is living on the street, in a car, or with friends, or if we do not have a place to sleep tonight?
Please come in person to the Central City Access Point located at 37 Grove Street during open hours. A counselor will help you access the best resources to help your family find stability. You can also call (415) 644-0504 and follow the instructions to leave a message or email us at info@compass-sf.org.
If it’s outside of business hours, or you are waiting for support from the Access Point, you may be able to get immediate assistance with a hotel stay through Compass Urgent Accommodation Vouchers by calling (415) 340-0572.
If you need assistance after hours, please dial 311 or 1-800-273-6222 for general questions or 1-877-384-3578 if you are a woman experiencing domestic violence.
Who do I call if my family might get evicted because I am behind on my rent or because of a past-due utility bill?
Please contact C-Rent through one of two ways:
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Call us at 415-644-0504, leave a message with your name and contact information, and a counselor will contact you to determine if you are eligible for rental assistance.
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Click here to apply for rental assistance and choose Compass as your preferred provider. Please note that you must be a San Francisco resident and have custody of a minor child in order to qualify for assistance.
If you are an existing Compass client currently living outside San Francisco, contact your case manager or primary support person at Compass to secure a referral to C-Rent.
How can I get my family into your shelter?
Please come in person to the Central City Access Point located at 37 Grove Street during open hours. This site is a connecting point for the SF Department of Homelessness and Supportive Housing’s Coordinated Entry Program and Homelessness Response System. Families who qualify are placed into Compass Family Shelter through the Coordinated Entry Program when space is available.
Who do I call if I want to take a parenting class or need support with the everyday stress of raising a family?
Compass Family Resource Center offers CPS-certified parenting classes, support groups, family activities, basic needs support, and a full range of additional resources through a referral network. To participate or for a full calendar of our groups and classes, visit our drop-in center located at 37 Grove Street.